Installation Requirements - What we need you to do.
1. Please ensure that a
suitable base is provided for the building you have ordered, which must be firm
and level and with no obstructions i.e. trees, objects or anything that will
encroach on the working space. There must be a clearance of at least 60cm all
the way around the shed.
2. The base must be
level and must be a minimum of the size of the floor of the building.
IF YOU HAVE ORDERED A SHED BASE PLEASE ENSURE THE GROUND ON WHICH YOU WOULD
LIKE TO HAVE THE BASE LAYED CONTAINS NO OBSTRUCTIONS EG. FREE OF UNDERGROUND
3. Please check that
access to your garden will allow a clear passage for installers and product.
Please ensure that the installation team have suitable space to park their
4. Health and Safety and
insurance liabilities prevent us from entering your property for access and
should you live in a flat we will only be able to deliver the building and will
have to abort the installation.
5. It is essential that
you are available when the installation team arrive and when they have finished
the building to ensure that the product in installed in the correct location
and to your satisfaction. The installation team will ask you to sign a customer
satisfaction form. You should note on this form any problems that you have with
the building at this point. If problems haven’t been noted at this point and a re-visit
is required to resolve the problem you will be charged a call out fee.
6. If you have a query
or require any additional information regarding the delivery and installation
of your garden building, then please contact a member of our team on 0774023988
Aborted Installation - What happens if we
cannot install your garden building.
If the installation team arrive and are not able
to complete the installation of your building for any of the following reasons:
suitable base is not available.No
suitable access to your garden or location of your base.If
you are not present at your property on the installation date.